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Help
In this section you will find out,
How to place an Order
What security is in place to protect you
How to use and navigate the site
How To Order - Top
Step 1: How to Order
Use our simple range list (across the top of the page) or the search facility to find the item you are looking for. When you have located the item click the More Details link to see a longer description. If you wish to purchase the product click the Add to Basket button at the bottom of thedetails. If you wish to look at more items click Continue Shopping and you will return to the product range. When you have finished shopping click View Basket . This shows you the items which you have chosen, the quantity and the cost of each. The total cost with delivery charges are also shown. The quantities for each item can also be changed by altering the figure in the quantity column and then clicking Update. An item can be removed by entering a zero in this column and clicking Update.
Step 2: Proceed to Payment/Your Details
After clicking the Proceed to Payment icon you will be asked to register or log-in if you havent already. Please complete the form and click the Register icon. You will then be asked to fill in delivery and payment details and prompted to click on the Confirm Order icon. Payment is by our secure server using SSL technology to ensure safe information transfer. This encrypts your details to prevent anyone from reading them over the internet.
Security - Top
This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with an SSL encryption system. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.
SSL encryption relates to all pages where sensitive information is to be placed e.g. your address or credit card details. In such places a small yellow padlock icon will appear in the bottom right hand area or your browser window to indicate that you are on a secure page.
However, there are occasions where a Microsoft prompt box will appear on your screen telling you that the page contains Secure & Non-secure items: that is you have a mix. This relates to (insecure) images/pictures on that page and not the (secure) data on that page. This is a feature of the Microsoft Internet Explorer software and in no way relates to the security of our website.
How to Use the Site - Top
Navigating the Camping On Tyne website is easy. On the welcome page you will see a selection of Special Offers available to purchase. The product range list across the top of the page is divided into product categories, as you roll over these categories further subcategories appear and clicking here will present a list of the available items. You can also use our search facility which will locate any keywords within the product name or description and display the products accordingly.
Your Account
Once you have logged-in, you will have quick and easy access to your Account Details and Basket. You can keep track on what you have bought and build your shopping basket over a period of time before your purchase. Any purchases you make are kept under your account details making it quick and easy to refer back to see when you made your purchases, what size was bought and how much you have spent. You will also be able to trace the status of your delivery.
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